In an effort to provide the best possible service to all members of the community, our business also offers a door-to-door service for those with physical disabilities. Our wheelchair accessible vehicles provide comfort and ease of access to those who need it. Scheduling a pick up and drop off time and location in advance, we will adhere to your timeline and needs to and from your destination. Our friendly and courteous drivers will assist you in and out of the vehicle, and make sure that you are fully within all safety devices.
We empathize with our clientele, and know especially that those with a disability like to retain as much of their independence as possible. With our service, the individual has the ability to call and book on their own time, to their own destinations. Our fully accessible vehicles provide an easy entrance and exit, with or without driver or aide assistance. There is also a regulated passenger seat if there are any personal support individuals who need to travel with you.
How do I book an appointment?
Most appointments are required to be booked 24 hours in advance, as we will need to plan your route around your times, and any others who require the service that day. Although we do appreciate that special circumstances arise, and will do our best to book you as soon as you need. We strive to offer you the best service and most convenient timeline. Calling our offices is the quickest way to find out what can be arranged, and our staff will be glad to work out an arrangement that fits your needs.
What if I need to cancel an appointment?
We are aware that situations arise and that cancellations will be inevitable at one time or another. We do appreciate a warning period of at least 2 hours though, so that we can adjust our drivers schedule accordingly. By contacting our offices, we can work with you to either renegotiate your needed time, or to cancel an appointment outright.
Do I need to wait outside for the driver?
No. Our drivers strive to offer you the best possible service, and in doing so will come directly to your door and announce their arrival, or phone you and let you know when they have arrived. We are aware that some limitations may extend to even getting out of the house, and so will assist you from the point of exiting your home to entering your destination. Nobody wants to be stuck outside in the elements waiting on a Taxi, and we aim to make it one less worry for our clientele.
What if I'm unsure about a return time?
We are aware that some situations leave a vague return time, such as going for a doctor’s appointment. In a case such as this, we ask that you give us a general time in which you think you may be done, and giving yourself some leeway later rather than earlier. As stated, our drivers have many individuals to attend to, and though we strive to be there whenever needed, there are times we simply can't sit and wait. If you think your return time will be ambiguous, then we recommend telling us when your appointment is booked so we can anticipate it in advance. We understand that waiting around if you finish early isn't ideal, but it is a better situation that getting out later than expected to find that the driver is onto his next pick-up.
What if there's an emergency and I need a ride right away?
As stated before, we understand that situations happen that are out of our control. Having the ability to pick up a phone and get a ride right away is an important part of one’s independence. We do our best to be able to offer that particular type of service, though it is dependent on the day and the driver's current schedule. If there are no current appointments for the driver to attend to, then we can accommodate you immediately. Though pre-appointed clientele are given priority. Again, the best suggestion is to call our offices and one of our staff will be more than happy to help you with your needs.
If I have a recurring schedule that I need transportation for, can I set that up with you?
If you have a set schedule of places to get to, doctors, activity club, etc. And know your times and destinations we can set up a recurring pick up and drop off for you. Simply contact our offices and our staff will be glad to help you set up a schedule for our services.